Refund policy

RETURN & REFUND POLICY

All products sold by THE GOOD JUJU are final sale.

Due to the nature of our products, including pet food, treats, grooming, personal care, and hygiene products, we do not accept returns or exchanges for change of mind, preference, sizing, scent, taste, or a pet's individual preference or response.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us at thegoodjuju.llc@gmail.com within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos of the product, packaging, and shipping label. We may request additional information reasonably necessary to review your claim.

Eligible claims will be reviewed on a case-by-case basis. Depending on the circumstances, we may offer a replacement, store credit, or refund. We reserve the right to determine the appropriate resolution, subject to applicable law.

Please do not return any product without contacting us first. Unauthorized returns may not be accepted or refunded.

CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or prepared for shipment. Orders that have already shipped cannot be canceled.

REFUNDS

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable except where required by law or where the refund results from an error on our part.

FINAL SALE

All edible, consumable, grooming, personal care, and hygiene products are final sale and cannot be returned or exchanged.

Nothing in this policy is intended to limit any rights or remedies available to you under applicable law.

For questions regarding an order, contact us at thegoodjuju.llc@gmail.com.